Refund Policy
Refund Policy
Last updated: September 9, 2026
We have a 30-day return policy applicable only for ready stock items, which means you have 30 days after receiving your in-stock item to request a return. Custom manufactured acrylic goods are excluded from this 30-day return window.
To be eligible for a return, your item must be in the same condition that you received it, unused, with all protective films intact and kept in its original packaging. Scratched, marked or damaged acrylic items caused by customer handling, minor polishing traces, slight batch color deviation and normal dimensional tolerances from acrylic processing are not eligible for return. You will also need the receipt or proof of purchase. Return shipping cost shall be borne by the buyer. Original shipping fee is non-refundable.
To start a return, you can contact us at info@clearmaxpro.com. Please note that returns will need to be sent to the following address: No.12, Henger Road, Shabu Industrial Zone, Nanhai District, Foshan City, Guangdong Province, P.R.China. If your return is accepted, we’ll send you return instructions. A return shipping label is not provided free of charge unless the defect is caused by us. Items sent back to us without prior return request will not be accepted. You can always contact us for any return questions at info@clearmaxpro.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve it. Claims for visible damage must be submitted within 48 hours after delivery with complete unboxing photos or videos as supporting evidence.
Exceptions / non-returnable items
Custom, personalized or made-to-order acrylic products cannot be cancelled, refunded or exchanged once production has started. We do not accept returns caused by buyer’s incorrect measurements, unsuitable design or subjective dissatisfaction with appearance. Please get in touch if you have questions or concerns about your specific item. We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get your desired item is to return your current item. Once the return is approved, you may place a separate purchase for the new item. Exchange shipping fees are at the buyer’s cost.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is shipped into the European Union, consumers hold the statutory right to cancel or return in-stock orders within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as received, unused, protective films intact and in original packaging. You will also need the receipt or proof of purchase. Custom made orders are fully excluded from the 14-day cooling-off right once production begins.
Refunds
We will notify you once we’ve received and inspected your returned item, and inform you whether your refund is approved. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note banks or credit card issuers may require additional processing time to post the refund. If more than 15 business days have passed after your refund approval, please contact us at info@clearmaxpro.com.