Refund Policy

We have a 30-day return policy applicable only for ready stock items, which means you have 30 days after receiving your in-stock item to request a return. Custom manufactured acrylic goods are excluded from this 30-day return window.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all protective films intact and in its original packaging. Scratched, marked or damaged acrylic items due to customer handling, minor polishing traces, slight batch color deviation and normal dimensional tolerances from acrylic processing cannot be accepted for return. You’ll also need the receipt or proof of purchase. Return shipping cost shall be borne by the buyer. Original shipping fee is non-refundable.

To start a return, you can contact us at info@clearmaxpro.com. Please note that returns will need to be sent to the following address: No.12, Henger Road, Shabu Industrial Zone, Nanhai District, Foshan City, Guangdong Province, P.R.China. If your return is accepted, we’ll send you return instructions. A return shipping label is not provided free of charge unless the fault is caused by us. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@clearmaxpro.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims for visible damage must be submitted within 48 hours after delivery with complete unboxing photos or videos as evidence.

Exceptions / non-returnable items

Custom, personalized or made-to-order acrylic products are non-cancellable, non-refundable and non-exchangeable once production has started. We do not accept returns caused by buyer’s incorrect measurements, unsuitable design or subjective dissatisfaction with appearance. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchange shipping fees are at buyer’s cost.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, consumers have the statutory right to cancel or return in-stock orders within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, protective films intact, and in its original packaging. You’ll also need the receipt or proof of purchase. Custom made orders are fully excluded from the 14-day cooling-off right once production begins.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@clearmaxpro.com.