Frequently asked questions
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the return policy?
Customized products are non-returnable and non-refundable for non-quality issues. For quality-related problems, we offer free re-production or full refund, with a processing time of 7-15 business days.
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
If you have any other questions, feel free to contact us via WhatsApp at +86 16698406819.
Are any purchases final sale?
All custom-made acrylic products are final sale, as they are manufactured specifically to your unique design, size, and requirements, and cannot be resold. Standard in-stock items may be eligible for return within 14 days of delivery, in unused, original condition, with the customer responsible for return shipping costs.
If you have any other questions, feel free to contact us via WhatsApp at +86 16698406819.
When will I get my order?
- Standard in-stock items: Ship within 7-10 business days after order confirmation.
- Customized items: Ship within 10-15 business days after design approval and sample confirmation (if applicable).
- Large bulk orders: Lead time will be confirmed separately based on order quantity.
Shipping time varies by destination and courier (DHL/UPS etc.), typically 3-7 business days for international orders. You will receive a tracking number once your order ships.
If you have any other questions, feel free to contact us via WhatsApp at +86 16698406819.
Where are your products manufactured?
All our acrylic products are proudly designed and manufactured in our own factory in Foshan, China. We have our own in-house production lines, strict quality control systems, and offer factory audit services upon request. As a direct manufacturer, we cut out middlemen to provide you with high-quality products at competitive prices.
If you have any other questions, feel free to contact us via WhatsApp at +86 16698406819.
How much does shipping cost?
Shipping cost is calculated based on the total weight/volume of your order and your delivery location. We offer reliable international logistics options including DHL, UPS, and other trusted couriers.
Free shipping is available for orders meeting our minimum order amount requirement. For bulk orders, we can also arrange sea freight or air freight for cost-effective shipping solutions. Please contact us for a customized shipping quote.
If you have any other questions, feel free to contact us via WhatsApp at +86 16698406819.
Do you offer custom design and samples?
Yes! We support 100% full customization for acrylic products, including custom size, shape, color, logo, and design. We can produce samples based on your drawings, 3D files, or physical samples, with free design optimization to ensure the best production feasibility.
Sample fees can be fully deducted from your bulk order payment once you place a formal order.
If you have any other questions, feel free to contact us via WhatsApp at +86 16698406819.
What file formats do you accept for custom orders?
We accept most common design file formats, including AI, CDR, DWG, DXF, STL, STEP, and PDF. For the best results, we recommend vector files (AI, CDR) or 3D CAD files. If you only have a concept or sketch, our design team can help you turn it into a production-ready design for free.
If you have any other questions, feel free to contact us via WhatsApp at +86 16698406819.