Shipping policy
Last updated: September 28, 2026
Order Processing
All orders will be processed within 1–3 business days (Monday through Friday). Orders received on weekends or public holidays will be processed on the following business day. Custom acrylic items require additional production lead time. Please reach out to us for the exact turnaround time prior to checkout.
Delivery Timeframes
Shipping timeframes are estimates and not guaranteed:
- United States / Canada: 12–25 business days
- European Countries: 15–30 business days
- Australia & Other regions: 18–35 business days
Delays may occur due to customs inspections, peak shipping seasons or unforeseen logistics issues outside our control.
Shipping Cost
Shipping rates are calculated at checkout based on package weight, dimensions and destination country. The free shipping minimum (where applicable) will be displayed on product pages.
Customs & Import Duties
The buyer is responsible for all import taxes, customs duties, VAT and clearance fees levied by your local customs authority. We cannot anticipate or cover any customs charges.
Package Tracking
Once your order ships, a tracking number will be emailed to your registered account email. Please check tracking updates periodically.
Lost or Damaged Parcels
If your tracking status shows "delivered" but you have not received the package, please open a trace request with your local courier first. Our support team can only assist after the logistics provider issues an official loss confirmation. Any visible damage upon delivery must be reported to us within 48 hours with clear photographic evidence.
Shipping Address
Please verify your shipping address carefully before completing checkout. We shall not be liable for non-delivery resulting from inaccurate or incomplete addresses provided by the customer. No address edits can be made after the parcel has been shipped.