Q1: How to get an official quotation?
A: Please share your product specifications, quantity, drawings or reference pictures via email. Our sales team will reply within 24 working hours.
Q2: What custom options are available for acrylic products?
A: Available acrylic customization options: custom sizes, thickness from 2–30mm; clear / frosted / colored acrylic sheets; silk screen printing, UV printing, laser engraving; high-gloss polishing, matte surface finish.
Q3: Do you charge mold / tooling cost?
A: For most acrylic laser-cut items, no extra mold fee is needed. Special custom structures may generate tooling expense, we will inform you in advance.
Q4: What payment methods are available?
A: We accept PayPal only for sample orders and small trial orders. For bulk orders, we support T/T bank wire transfer. Normally, a 30% deposit is required before production, and the remaining 70% balance must be paid before shipment. For projects with high raw material costs or large orders from new clients, a 50% deposit may apply. All deposits are non-refundable once custom production begins.
Q5: What is your MOQ and delivery time?
A: We support low minimum order quantity and welcome small trial orders. Sample production lead time is 5–7 working days, and mass production lead time is 15–22 working days, depending on order quantity and project complexity.
Q6: What is your sample‑return policy?
A: Sample cost is non‑refundable. Part of the sample cost can be deducted from your future bulk order payment.
Q7: What surface and edge finishes can you offer?
A: We provide diamond polishing, flame polishing, UV printing, vinyl logo application, frosted finish and glue bonding. Diamond polishing creates crystal-clear edges, widely used for luxury cosmetic and eyewear displays.
Q8: What trade terms do you support?
A: We offer standard FOB Shenzhen and EXW Foshan trade terms. CIF and DDP are also available upon customer request.
Q9: How do you pack acrylic goods for ocean shipping?
A: Acrylic pieces are covered with original protective film, separated by foam sheets and packed into sturdy export cartons. Wooden cases are available for large or fragile items to lower breakage risks during long-distance ocean transport.
Q10: Can you help with QC inspection before shipment?
A: Yes. We will send photos and videos for your confirmation before shipment. You may also arrange third-party inspection if needed.
Q11: Can you support OEM & ODM service?
A: Yes. OEM & ODM services are welcome. We can customize size, color, logo printing and product structure to match your brand requirements.
Q12: What if I receive defective goods?
A: Please send clear photos and videos of defective items within 7 days after receiving the goods. Our professional QC team will assess the case and provide reasonable corresponding solutions.
Q13: What is the difference between cast acrylic and extruded acrylic?
A: Cast acrylic delivers better optical clarity, higher scratch resistance and superior polishing effect, recommended for high-end retail displays. Extruded acrylic offers better cost performance for simple signage and temporary POP displays. We will recommend suitable material based on your project budget and usage scenario.
Need a custom acrylic display for your brand?
Send us your drawing for a free quotation